Effective Date: August 17, 2026
Last Updated: August 17, 2026
This Privacy Policy describes how Korawells ("the Practice," "we," or "us") collects, uses, and protects information gathered through this website. This policy applies only to this website. Clinical care is governed by our separate Notice of Privacy Practices, which is provided to clients at the start of services.
1. Who We Are
This website is operated by a California-licensed marriage and family therapy practice providing psychotherapy and related services through telehealth. Questions about this policy may be directed to the contact information in Section 11.
2. Information We Collect Through This Website
We collect only the information you choose to provide through our contact and inquiry form, including:
- Name
- Email address
- Telephone number, if provided
- Insurance provider information
- The contents of your message
- How you heard about the Practice, if provided
We do not require you to create an account, and we do not collect payment information through this website.
Please do not include detailed clinical or health information in the contact form. Detailed clinical intake, when needed, is completed through approved secure systems rather than this public contact form.
This website is not monitored for emergencies. If you are experiencing a mental health emergency, call or text 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room. Do not use this website's contact form for urgent or crisis communication.
3. Secure Forms and Third-Party Form Processing
The contact and inquiry form on this website is processed through Jotform's HIPAA-enabled platform. The Practice subscribes to Jotform's paid healthcare tier, which includes HIPAA compliance features and is backed by a signed Business Associate Agreement (BAA) between Jotform and the Practice.
When you submit the contact form:
- Your information is encrypted in transit and routed to secure, access-controlled storage.
- Your information is used to respond to your inquiry and provide clinical or administrative services.
- Jotform is not authorized to use your information for marketing or advertising.
- Your information is never sold.
4. SMS and Text Messaging
If you provide a telephone number and consent to SMS messaging, your number and consent record are used only for Korawells communications, such as appointment scheduling, confirmations, reminders, and related administrative communication.
SMS opt-in data, consent records, and mobile numbers are not shared with third parties or affiliates for marketing or promotional purposes and are never sold.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP, or reply HELP for assistance.
5. Cookies, Analytics, and Tracking Technologies
This website does not use third-party advertising trackers, advertising pixels such as Meta Pixel or Google Ads tags, analytics tools, session-recording tools, or chat widgets. We do not share website visitor data with advertising platforms.
The website may use technical browser storage that is strictly necessary for basic site functionality and security. This storage is not used to identify visitors, build advertising profiles, or track visitors across other websites.
6. How We Use Your Information
Information submitted through this website is used only to:
- Respond to your inquiry
- Conduct scheduling and administrative communication
- Send SMS messages you have consented to receive
- Provide requested clinical or administrative services
- Comply with legal and professional obligations
7. What We Do Not Do
- We do not sell personal information.
- We do not share personal information with third parties or affiliates for their marketing purposes.
- We do not use website contact information for advertising or promotional campaigns.
- We do not share SMS opt-in data or consent records with third parties or affiliates for marketing or promotional purposes.
- We do not disclose that an individual has contacted or received services from the Practice except as permitted or required by law.
8. Data Security and Retention
Information submitted through this website is encrypted in transit and routed to access-controlled systems. Website inquiries are retained only as long as needed to respond. If an inquiry leads to services, applicable records are maintained consistent with professional and legal record-keeping requirements. Information from inquiries that do not lead to services is deleted within a reasonable period.
No method of electronic transmission or storage can be guaranteed to be completely secure. We use reasonable administrative, technical, and organizational safeguards appropriate to the information we process.
9. Your California Privacy Rights
California residents are protected by state laws governing medical and personal information, including the Confidentiality of Medical Information Act (CMIA). If you become a client, your rights regarding treatment records are described in our Notice of Privacy Practices.
You may contact us to ask what information we hold from your website inquiry, request a correction, or request deletion, subject to applicable legal and professional record-keeping obligations.
10. Children's Privacy
This website is not directed to children, and we do not knowingly collect information from anyone under 18 through this website. Services for minors, where offered, are arranged directly with a parent or legal guardian.
11. Contact
Questions about this Privacy Policy may be directed to:
Email: [email protected]
Website: korawells.com
12. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be reflected on this page.
