Terms & Conditions

Terms & Conditions

Last Updated: October 17, 2025

Agreement to Terms

Welcome to Korawells. By accessing or using our website at korawells.com, scheduling appointments, or receiving mental health services, immigration psychological evaluations, or any related services, you agree to be bound by these Terms and Conditions ("Terms").

If you do not agree to these Terms, please do not use our Services.

Definitions

  • "Korawells," "we," "us," or "our" refers to Korawells mental health services
  • "Services" refers to all therapy services, immigration psychological evaluations, telehealth sessions, consultations, and related offerings
  • "Client," "you," or "your" refers to the individual receiving services
  • "Provider" refers to licensed mental health professionals affiliated with Korawells
  • "PHI" means Protected Health Information as defined by HIPAA

Nature of Services

Mental Health Services

Korawells provides:

  • Psychotherapy Services: Individual therapy for trauma, anxiety, depression, identity exploration, and related concerns
  • Immigration Psychological Evaluations: Comprehensive assessments for asylum, VAWA, U-Visa, T-Visa, hardship waivers, and other immigration proceedings
  • Culturally Competent Care: Specialized services for immigrants, first-generation individuals, LGBTQIA+ communities, and BIPOC individuals
  • Telehealth and In-Person Services: Both virtual and in-person sessions

Professional Relationship

The relationship between you and your Korawells provider is a professional therapeutic relationship. This is not a social or personal relationship, and interactions outside of scheduled sessions are not appropriate.

Eligibility and Account Requirements

Age Requirements

You must be at least 18 years old to independently consent to services. For clients under 18, parental or guardian consent is generally required, except where California law grants minors independent treatment rights.

Accurate Information

You agree to provide accurate, complete, and current information during intake and throughout treatment. Providing false information may compromise the quality and safety of your care.

Account Security

If you create an online account for appointment scheduling or accessing health records, you are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access

Informed Consent for Treatment

By engaging our Services, you provide informed consent for treatment, which includes understanding:

What to Expect

  • The nature and goals of mental health treatment
  • Potential benefits and risks of therapy
  • Alternative treatment options available
  • Your right to refuse or discontinue treatment at any time

Limits of Confidentiality

While therapy is confidential, there are legal and ethical limits:

  • Mandated Reporting: We are required to report suspected child abuse, elder abuse, or dependent adult abuse
  • Imminent Danger: We may break confidentiality to prevent serious and imminent harm to you or others
  • Court Orders: We may be legally compelled to disclose information pursuant to valid court orders
  • Insurance: Your insurance company may require access to certain clinical information

Telehealth Informed Consent

For telehealth services, you acknowledge:

  • Technology may fail or encounter technical difficulties
  • Emergency response may be limited during virtual sessions
  • You are responsible for ensuring a private, confidential location
  • We use HIPAA-compliant platforms, but no technology is 100% secure

Appointment Policies

Scheduling

  • Appointments are scheduled based on provider availability
  • You will receive appointment confirmations via your preferred contact method
  • You are responsible for attending scheduled appointments

Cancellation Policy

  • 24-Hour Notice Required: Please provide at least 24 hours' notice to cancel or reschedule
  • Late Cancellation Fee: Cancellations with less than 24 hours' notice may be charged a late cancellation fee
  • No-Show Fee: Failure to attend a scheduled appointment without notice will result in a no-show fee
  • Exceptions: We understand emergencies happen and will work with you on a case-by-case basis

Late Arrivals

If you arrive more than 15 minutes late, your provider may need to reschedule to accommodate other clients. You will be charged for the full session.

Payment and Financial Policies

Fees for Services

Psychotherapy Services:

  • Standard therapy session fees are available upon request
  • Fees vary based on session length and provider credentials

Immigration Psychological Evaluations:

  • Evaluation fees range from $600 to $2,500 depending on case complexity
  • Fees include clinical interview(s), psychological testing (if needed), collateral contacts, report writing, and attorney consultation
  • Expedited services for urgent court deadlines may incur additional fees

Payment Expectations

  • Payment Due at Time of Service: Payment is expected at the time services are rendered unless other arrangements have been made
  • Accepted Payment Methods: We accept credit cards, debit cards, HSA/FSA cards, cash, and checks
  • Payment Plans Available: We offer payment plans for immigration evaluations (typically 50% upfront, 50% upon completion)

Insurance

  • We are in-network with select insurance plans
  • We provide superbills for out-of-network reimbursement
  • You are responsible for understanding your insurance benefits and any out-of-pocket costs
  • Insurance deductibles and copays are your responsibility

Sliding Scale and Financial Hardship

We are committed to accessibility and offer sliding scale fees based on financial need. Please speak with our administrative team if you are experiencing financial hardship.

Outstanding Balances

Outstanding balances must be paid before scheduling future appointments. Unpaid balances may be sent to collections after reasonable attempts to resolve payment.

Immigration Evaluation Specific Terms

Scope of Evaluation Services

Immigration psychological evaluations are forensic assessments conducted for legal proceedings, not ongoing therapy. These evaluations:

  • Are conducted for the specific purpose of supporting immigration cases
  • Result in a written report provided to your immigration attorney
  • May include psychological testing, clinical interviews, and collateral information gathering
  • Are not confidential in the same way therapy is—the evaluation report will be submitted to immigration authorities

No Guarantee of Outcome

While our evaluations are comprehensive and professionally conducted, we cannot guarantee any specific legal outcome. Immigration decisions are made by USCIS, immigration judges, or other authorities, not by mental health professionals.

Report Ownership and Distribution

  • The evaluation report is prepared for your immigration attorney
  • You will receive a copy of the completed report
  • The report becomes part of your immigration legal file
  • We retain copies in accordance with professional standards (minimum 7 years)

Attorney Coordination

For immigration evaluations, we work collaboratively with your attorney. You authorize us to:

  • Communicate with your immigration attorney regarding the evaluation
  • Provide the completed report directly to your attorney
  • Consult with your attorney about case-specific legal elements

Acceptable Use

Professional Boundaries

You agree to:

  • Treat all Korawells staff and providers with respect
  • Maintain appropriate professional boundaries
  • Not harass, threaten, or abuse staff or providers
  • Not make inappropriate contact outside of scheduled sessions

Prohibited Conduct

You may not:

  • Record therapy sessions without written consent from your provider
  • Use Services for any unlawful purpose
  • Share your account credentials with others
  • Attempt to access other clients' information
  • Misrepresent your identity or provide false information
  • Make threats or engage in violent behavior

Violation of these policies may result in immediate termination of Services.

Termination of Services

By You

You may discontinue services at any time. We recommend discussing termination with your provider to ensure appropriate closure and referrals if needed.

By Korawells

We may terminate the therapeutic relationship if:

  • You violate these Terms and Conditions
  • You fail to pay for services after reasonable attempts to collect payment
  • Your provider determines they cannot adequately meet your clinical needs
  • There is a significant boundary violation or ethical concern
  • You engage in threatening or abusive behavior

If we terminate services, we will:

  • Provide appropriate notice except in cases of immediate safety concerns
  • Offer referrals to other providers when clinically appropriate
  • Provide a copy of your treatment records upon request

Confidentiality and HIPAA

All Services are provided in accordance with HIPAA regulations and California privacy laws. Please refer to our Privacy Policy for complete details about how we protect your information.

Limitations and Disclaimers

Not Emergency Services

Korawells does not provide emergency or crisis services. If you are experiencing a mental health emergency:

  • Call 911 for immediate emergency assistance
  • Call 988 for the Suicide and Crisis Lifeline (24/7)
  • Go to your nearest emergency room

Professional Judgment

Treatment recommendations are made based on professional clinical judgment. While we strive to provide excellent care, mental health treatment outcomes cannot be guaranteed.

Immigration Evaluations

Immigration psychological evaluations provide professional clinical opinions but do not guarantee favorable immigration decisions. Legal outcomes depend on many factors outside our control.

Third-Party Services

We may refer you to or coordinate with other healthcare providers, legal professionals, or community resources. We are not responsible for the services provided by third parties.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Korawells' liability for any claims arising from our Services shall be limited to the amount you paid for services in the 12 months preceding the claim.

WE ARE NOT LIABLE FOR:

  • Indirect, incidental, special, or consequential damages
  • Lost opportunities, emotional distress beyond the scope of professional malpractice
  • Outcomes of immigration proceedings
  • Technical failures or interruptions of telehealth services
  • Actions or decisions you make based on treatment

NOTHING IN THESE TERMS LIMITS OUR LIABILITY FOR:

  • Professional malpractice covered by our liability insurance
  • Gross negligence or willful misconduct
  • Violations of your rights under applicable law

Professional Liability Insurance

Korawells and our providers maintain professional liability insurance in accordance with California licensing requirements.

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Informal Resolution

If you have concerns about our Services, we encourage you to first contact us directly. Most issues can be resolved through open communication.

Mediation

If informal resolution is unsuccessful, we agree to participate in good faith mediation before pursuing other legal remedies.

Arbitration

Any disputes that cannot be resolved through mediation shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. Arbitration will take place in Los Angeles County or Orange County, California.

Exception: Either party may seek injunctive relief in court for violations of confidentiality or intellectual property rights.

Class Action Waiver

You agree to bring claims only in your individual capacity and not as part of any class or representative action.

Complaints and Grievances

If you have concerns about the quality of care or believe your rights have been violated:

Professional Licensing Boards:

HIPAA Privacy Complaints:

General Concerns: Contact us through our website at korawells.com

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to korawells.com with an updated "Last Updated" date.

Material changes will be communicated via:

  • Email notification to active clients
  • Notice posted in our office
  • Prominent notice on our website

Continued use of Services after changes constitutes acceptance of modified Terms.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Korawells regarding our Services.

Contact Information

Korawells

Location: Los Angeles & Orange County, California

Website: korawells.com

For questions about these Terms, please contact us through our website.